Gold Coast Short Stays Pty Ltd — Direct Bookings
Effective Date: 27 March 2026

This Cancellation Policy applies to all direct bookings and forms part of our Booking Terms and Conditions.

Policy

• Full refund if cancelled MORE than 5 days before arrival
• No refund if cancelled 5 days or fewer before arrival

Cancellation Tiers

More than 5 days before arrival
Full refund

5 days or fewer before arrival
No refund

No-show
No refund

How to Cancel

• All cancellations must be submitted in writing to: [email protected]
• The date of cancellation is when we receive your notice
• Verbal cancellations are not accepted
• You will receive written confirmation within 1 business day

Refund Processing

Refunds are processed within 5 business days using the original payment method.

Date Changes

• Treated as a new booking
• Must be requested at least 7 days before arrival
• Subject to availability
• Does not reset cancellation window

Travel Insurance

Guests are encouraged to obtain travel insurance.

Australian Consumer Law

Nothing excludes rights under Australian Consumer Law.